Privacy policy
Last updated: July 6, 2026
Overview
OffRoad HQ operates offroadhq.com and all related services (the "Services"). This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or contact us. Our store is powered by Shopify.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you have questions, contact us at Info@OffRoadHQ.com.
Information We Collect
We collect personal information to process your orders and provide you with a good experience. Depending on how you interact with us, this may include:
— Contact details — name, email address, phone number, billing and shipping address
— Payment information — processed securely through Shopify Payments; we do not store full card numbers
— Account information — username, password, preferences, and settings if you create an account
— Order and transaction history — items purchased, returned, or exchanged
— Communications — messages you send us through email or contact forms
— Device and usage data — IP address, browser type, pages visited, and how you interact with the site
We collect this information directly from you when you place an order or contact us, automatically through cookies and similar technologies when you visit the site, and from Shopify and other service providers who help us run our store.
How We Use Your Information
We use your personal information to:
— Process and fulfill your orders, including payment, shipping, and returns
— Communicate with you about your orders, account, and customer support requests
— Send marketing emails and promotions — you can opt out at any time via the unsubscribe link
— Improve our site and personalize your shopping experience
— Detect and prevent fraud and maintain security
— Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share it with trusted third parties in the following circumstances:
— Shopify — our store platform, which processes payments and stores order data on our behalf
— Shipping carriers — to fulfill and deliver your orders
— Marketing and advertising partners — to show relevant ads based on your browsing and purchase history; you may opt out at any time
— Service providers — companies that help us operate the business, such as analytics and customer support tools
— Legal requirements — if required by law, court order, or to protect our rights and the safety of others
— Business transfers — in connection with a merger, acquisition, or sale of assets
Shopify and Data Processing
Our store is hosted on Shopify, which collects and processes data about your use of the Services. Information you submit may be stored and processed by Shopify and its partners in countries other than where you reside. Shopify is responsible for the processing of your personal information within their platform. To learn more, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and serve relevant advertising. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our site.
If you visit our site with the Global Privacy Control (GPC) opt-out signal enabled, we will honor that signal as a request to opt out of data sharing for targeted advertising purposes.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including:
— Right to Access — request a copy of the personal information we hold about you
— Right to Delete — request that we delete your personal information
— Right to Correct — request that we correct inaccurate information
— Right to Portability — request a transferable copy of your data
— Right to Opt Out — opt out of the sale or sharing of your data for targeted advertising
— Right to Non-Discrimination — we will not treat you differently for exercising your privacy rights
To exercise any of these rights, email us at Info@OffRoadHQ.com. We may need to verify your identity before processing your request. For rights related to data processed directly by Shopify, visit privacy.shopify.com.
California residents: you may also opt out of targeted advertising through our data opt-out page at offroadhq.com/pages/california-prop-65-warning or by visiting the Shopify Privacy Portal.
Marketing Communications
If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in any email we send. We may still send you transactional emails related to your orders even after you unsubscribe from marketing.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at Info@OffRoadHQ.com and we will delete it promptly.
Data Security and Retention
We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where required by law, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect your information during international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
OffRoad HQ
Email: Info@OffRoadHQ.com
Mailing address: 1132 Greystone Dr, Riverside CA 92506
Website: offroadhq.com
