Privacy policy

Last updated: October 2026

Overview

OffRoad HQ ("we" or "us") operates offroadhq.com (the "Site"). This Privacy Policy explains how we collect, use, and share your personal information when you visit the Site, make a purchase, or contact us. Our store is powered by Shopify.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: items purchased, returned, or exchanged, and order history
  • Payment information: processed securely by Shopify Payments; we do not store full card numbers
  • Account information: login details and preferences if you create an account
  • Communications: messages you send us by email, chat, or through contact forms
  • Device and usage data: IP address, browser type, pages viewed, search terms, and how you interact with the Site, collected through cookies, pixels, and similar technologies

We collect this information directly from you, automatically when you use the Site, and from Shopify and the service providers that help us run our store.

How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment, shipping, returns, and customer support
  • Send order updates and respond to your questions
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Understand how the Site is used and improve it
  • Show relevant advertising on other websites and social media
  • Detect and prevent fraud and protect our business
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information for money. We share it only with:

  • Shopify, which hosts our store and processes payments and order data on our behalf. Learn more at privacy.shopify.com.
  • Shipping carriers, manufacturers, and distribution partners, so they can fulfill and deliver your order. When an item ships directly from a supplier, we share the name, shipping address, and order details needed to deliver it.
  • Analytics and marketing providers, including Google (Google Analytics and Google Ads), Meta (Facebook and Instagram), Shopify Email, Shopify Inbox (our chat tool), Instafeed (our Instagram feed), and Wishlist Plus (Swym), which help us understand Site traffic, send email, answer your questions, and show relevant ads. We also use service providers such as TaxJar to calculate sales tax on orders.
  • Legal and safety: when required by law or to protect our rights, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.

Cookies and Tracking

We and our partners use cookies, pixels, and similar technologies to operate the Site, remember your cart, analyze traffic, and show relevant ads. You can control cookies through your browser settings, though disabling some cookies may affect how the Site works. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Do Not Track and Global Privacy Control

Some browsers send a "Do Not Track" signal. Because there is no common standard for these signals, the Site does not currently respond to them. We do honor the Global Privacy Control (GPC) signal: if your browser sends it, we treat it as a request to opt out of sharing your information for targeted advertising from that browser.

Your Privacy Choices

You can opt out of the sharing of your personal information for targeted advertising at any time on our Your Privacy Choices page.

Your Rights

Depending on where you live, you may have the right to:

  • Request access to or a copy of the personal information we hold about you
  • Request that we correct inaccurate information
  • Request that we delete your information
  • Opt out of targeted advertising
  • Not be treated differently for exercising these rights

To make a request, email Info@OffRoadHQ.com. We may need to verify your identity before processing it. For data processed directly by Shopify, you can also visit privacy.shopify.com.

California Residents

California residents may request information about the categories of personal information we have shared with third parties for their direct marketing purposes. To make this request, email Info@OffRoadHQ.com with "California Privacy Request" in the subject line.

Marketing Emails

If you opt in to our emails, you can unsubscribe at any time using the link in any message. We may still send transactional emails about your orders.

Children's Privacy

The Site is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with information, contact us and we will delete it.

Data Security and Retention

We take reasonable measures to protect your information, but no method of transmission over the internet is completely secure. We keep personal information only as long as needed for the purposes described here, to comply with legal obligations, and to resolve disputes.

International Transfers

Your information may be stored and processed in the United States and other countries where we or our service providers operate.

Third-Party Links

The Site may link to other websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date.

Contact Us

OffRoad HQ
Email: Info@OffRoadHQ.com
Mailing address: 1132 Greystone Dr, Riverside, CA 92506
Website: offroadhq.com