Shipping policy

Last updated: October 2026

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. You will receive an email confirmation when your order is placed and a second email with tracking information once it ships.

Stocking & Direct-from-Brand Shipping

OffRoad HQ is a stocking retailer that sources every product directly from the manufacturer or through authorized distributors. Depending on the product, your order may ship from our inventory or directly from the manufacturer or one of our distribution partners. Every item we sell is sourced through official channels, so you get genuine parts with full manufacturer support.

If an item in your order has an extended lead time, we will email you within 1–2 business days with the estimated ship date and the option to proceed or cancel for a full refund. Orders with items from more than one location may arrive in separate shipments, each with its own tracking number.

Not sure when a specific item will ship? Email us at Info@OffRoadHQ.com before ordering and we'll give you an honest answer.

Shipping Rates

Shipping costs are shown at checkout before you complete your purchase, so there are no hidden fees. Rates depend on the items ordered, their size and weight, and your delivery location. We ship via UPS, FedEx, USPS, DHL, and freight carriers, depending on the item and destination.

Oversized & Freight Items

Large items such as cages, skid plates, seats, and wheels and tires carry a flat oversized shipping rate, shown at checkout. Oversized items ship within the United States only. Please inspect freight deliveries for damage before signing for them.

Domestic Shipping

We ship to all 50 US states. Most orders within the continental United States arrive within 3–7 business days after they ship. Alaska, Hawaii, and US territories may have longer delivery times and higher shipping costs, which are shown at checkout. Delivery times are carrier estimates and are not guaranteed.

International Shipping

We ship standard-size items to select international destinations. International rates and delivery times are calculated at checkout. The customer is responsible for any customs duties, taxes, or import fees charged by their country. We are not responsible for delays caused by customs processing. Some products may be restricted from export or from sale in certain countries.

Order Tracking

Once your order ships, you will receive a tracking number by email. If you have not received tracking information within 3 business days of placing your order, contact us at Info@OffRoadHQ.com.

Shipping Damage

If your order arrives damaged, photograph the packaging and the product before doing anything else. Contact us at Info@OffRoadHQ.com within 48 hours of delivery with photos and your order number. We will work with the carrier and make sure you receive a replacement or refund.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after the carrier confirms delivery. If tracking shows delivered but you have not received your package, check with neighbors and contact the carrier. If the issue isn't resolved, contact us and we'll do our best to help.

Contact

For shipping questions, email Info@OffRoadHQ.com and include your order number in all correspondence.