Refund policy
Last updated: October 2026
Our Standard
We stand behind every product we carry. If something isn't right, we want to make it right. This policy is designed to be fair to both you and us, and we ask that returns be handled honestly and that products come back in the condition they were received.
Return Window
Returns must be requested within 30 days of the delivery date. To be eligible, items must be new, unused, uninstalled, and in their original packaging with all hardware, documentation, and accessories included. Returns are accepted only on items with a purchase price of $25 or more.
Restocking Fee
A 20% restocking fee applies to all approved returns that are not the result of our error. This covers handling, inspection, repackaging, supplier return charges, and payment processing fees that are not returned to us when a refund is issued.
No restocking fee applies if you received a defective, damaged, or incorrect item, or if our product listing showed incorrect fitment.
Shipping Charges
Original shipping charges are non-refundable. The customer is responsible for return shipping costs, including freight charges on oversized items. We recommend a trackable shipping method, since we cannot be responsible for returns lost or damaged in transit. If we provide a return label at your request, its cost will be deducted from your refund.
Order Changes & Cancellations
We process orders quickly, often within hours of being placed. If you need to cancel or change an order, contact us as soon as possible. If your order hasn't been processed or shipped yet, we'll cancel it at no charge. Once an order has been processed, a 20% cancellation fee applies. Orders that have already shipped cannot be cancelled and will be handled as a return under this policy.
Refused or Undeliverable Shipments
Shipments that are refused at delivery or returned as undeliverable will be processed as a return. The 20% restocking fee will apply, along with both the original and return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- All electrical and lighting products, whether opened or unopened
- Items that have been installed, used, or show signs of installation attempts
- Items that have been modified or altered in any way
- Items returned without their original packaging, or damaged by anything other than shipping
- Special order items, meaning products not normally stocked by us or our suppliers that are ordered specifically for you, including custom or made-to-order items
- Items marked final sale, clearance, or closeout
- Digital or downloadable products
Fitment
Please confirm fitment for your vehicle before ordering. If you're unsure, email us and we'll help before you buy. Returns due to incorrect fitment selected by the customer are treated as standard returns and are subject to this policy.
How to Start a Return
Email Info@OffRoadHQ.com with your order number, the item(s) you wish to return, the reason for the return, and photos of the item and its packaging. We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and instructions. Write the RMA number clearly on the outside of the package. Returns sent without an RMA number will not be accepted and will be sent back at the sender's expense.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds, less any applicable restocking fee and non-refundable shipping charges, are issued to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the refund.
If a return does not meet the conditions of this policy, we will notify you and can ship the item back to you at your expense.
Exchanges
To exchange an item, return the original for a refund under this policy and place a new order. This gets you the correct item as quickly as possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, including electrical and lighting products, contact us at Info@OffRoadHQ.com within 48 hours of delivery with photos of the item, the packaging, and the shipping label. We will resolve it with a replacement or a full refund, your choice, including shipping costs and with no restocking fee.
Warranty
Products are covered by their manufacturer's warranty. We're happy to help you start a warranty claim with the brand.
Contact
For return or refund questions, email Info@OffRoadHQ.com and include your order number in all correspondence.