Refund policy
Last updated: July 2026
Our Standard
We stand behind every product we carry. If something isn't right, we want to make it right. Our return policy is designed to be fair to both you and us — we ask that returns are handled honestly and that products are returned in the condition they were received.
Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, uninstalled, and in its original packaging with all included hardware, documentation, and accessories.
Non-Returnable Items
The following items cannot be returned:
— Items that have been installed, used, or show signs of installation attempts
— Items that have been modified or altered in any way
— Items returned without original packaging
— Special order or custom items
— Items purchased on final sale or with a non-returnable designation
— Downloadable or digital products
How to Start a Return
To initiate a return, email us at Info@OffRoadHQ.com with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 1–2 business days with return instructions. Do not ship items back without first receiving a Return Merchandise Authorization (RMA) from us — unauthorized returns may be refused.
Return Shipping
In most cases, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit during a return.
If the return is due to our error — you received a wrong item, a defective product, or an item damaged in shipping — we will provide a prepaid return shipping label at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you by email. If your return is approved, a full refund will be issued to your original payment method within 5–7 business days. Please note that your bank or card issuer may take additional time to process and post the refund.
If your return is denied — for example, because the item shows signs of installation or use — we will notify you and can arrange to ship the item back to you at your expense.
Exchanges
If you need a different size, variant, or product, the fastest path is to return your original item for a refund and place a new order. This ensures you get the correct item as quickly as possible without waiting for an exchange to process.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us at Info@OffRoadHQ.com within 48 hours of delivery. Please include photos of the item and packaging along with your order number. We will resolve the issue promptly with either a replacement or a full refund — your choice.
Contact
For return or refund questions, reach us at Info@OffRoadHQ.com. Please include your order number in all correspondence.
